Adopting DevOps in an ITIL Environment course

Adopting DevOps in an ITIL Environment

Course Overview:

This course is intended to help clients with existing ITIL adoption that are also considering or are in early stages of adopting DevOps practices. Clients will understand the intersection of ITIL and DevOps and how to leverage both to realize their full value. Because many corporations have invested heavily in ITIL and their existing environments are based on the ITIL framework, this approach to DevOps utilizes ITIL principles.

Course Objectives:

Define and interpret the DevOps approach practices
Define how DevOps and ITSM complement each other
Identify and distinguish which ITIL processes are considered vital in a DevOps environment
Define new policy areas that apply for ITSM processes in DevOps environments
Illustrate how to measure processes in automated DevOps environments
Define and distinguish the necessary culture and team structures
Identify and define recommended steps of preparing for automation
Describe considerations of approach to business integration from transition
Course Pre-Requisite

Course Outline
1. Define and interpret DevOps practices
2. Define how DevOps and ITSM complement each other
Look at the overlap in philosophy
3. Distinguish which ITIL processes are vital in a DevOps environment
Tactical view – processes that are vital to DevOps
Automation
release cycle – influence of automation
4. Define new polices for ITSM processes in DevOps environments
Policies and main processes
Change management
Release management
Configuration management
Service operation processes
5. Illustrate how to measure processes in automated DevOps environments
Metrics and the application of metrics
Who, Why, How, Who measures, How often
Design the measurement in to your environment relative to your environment
Adopt and adapt terminology – approach
Adopt and adapt a service framework – approach
6. Define and distinguish the necessary culture and team structures
The various teams and how to focus on projects
Impact of cultural shift – what that looks like and what that feels like
Build process influence and new qualifying elements
7. Identify and define steps of preparing for automation
8. Transition to integration
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $2300.00 US

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