AMA2206 - How To Communicate With Diplomacy, Tact, and Credibility course

AMA2206 - How To Communicate With Diplomacy, Tact, and Credibility

Course Overview:

How well you communicate can make or break your professional image, influencing how others view your work, your performance, and even your technical skillsets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you'll gain insights into your communication style and that of others, while gaining skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings, and needs.
How You Will Benefit
Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss, and senior management
Respond in a professional manner, even when you're out of your comfort zone
Strengthen your communication effectiveness with active listening
Elicit cooperation and respect by modeling
Improve your image through the increased self-awareness you'll gain

Course Objectives:

How communicating with diplomacy, tact, and credibility positively impacts the image others have of you
Use a style that communicates diplomacy, tact, and credibility
Match your communication style with the communication style of others
How diplomacy, tact, and credibility can be utilized through good communication skills
Remove the roadblocks to effective communication
Use the visual, verbal, and vocal components of communication
Know-Feel-Do model of communicating
Barriers and obstacles to effective listening
Use good listening skills to build and improve your image and your ability to communicate with diplomacy, tact, and credibility
Practice your listening skills and receive feedback on ways to be a better listener
Use diplomacy and tact
Five actions that make for credible communication
Handle difficult situations with diplomacy, tact, and credibility
Create an action plan to utilize your communication skills of diplomacy, tact, and credibility at work
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
1. How Diplomacy, Tact, and Credibility Influence How Others Perceive You
How diplomacy, tact, and credibility positively impact image
How image impacts self-perception, the perception of others, career credibility, and career success
2. Communication Style Differences: The Insight Inventory®
How style impacts the image others have of you
Use a style that communicates diplomacy, tact, and credibility
Better read others so that you can communicate more effectively
Match your communication style with the communication style of others
3. Effective and Powerful Communication Skills
How miscommunications are costly to you and to your organization
How diplomacy, tact, and credibility can be utilized through good communication skills
Remove the roadblocks to effective communication
Communication-based components of image
How to positively impact the visual, verbal, and vocal components of communication
Know-Feel-Do model of communicating
Practice good communication skills in order to be a more effective communicator
4. Building Diplomacy, Tact, and Credibility through Effective Listening Skills
Why listening is a difficult skill
Barriers and obstacles to effective listening
How good listening skills build rapport
Use good listening skills to build and improve your image, and your ability to communicate with tact, diplomacy, and credibility
Practice your listening skills and receive feedback on ways to be a better listener
5. Diplomacy, Tact, and Credibility
How to utilize diplomacy and tact
Five actions that make for credible communication
Handle difficult situations with diplomacy, tact, and credibility
Practice your diplomacy, tact, and credibility skills in order to be a more effective communicator
6. Action Plan for Communicating with Diplomacy, Tact, and Credibility
Create an action plan to improve your communication skills back at work
Receive feedback from a learning buddy on your action plan
Sign a contract to follow up with a learning buddy on your progress for implementing key communication skills from this program
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 4 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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