Define and Implement a Service Catalog Workshop course
Define and Implement a Service Catalog Workshop
Course Overview:
In this Define and Implement a Service Catalog Workshop course, participants will gain a solid understanding of:
The relationship between Service Portfolio and Service Catalog
The importance of the Service Catalog and its underlying service structure
The value of the Service Catalog to the organization
Course Objectives:
High level overview of IT Service ManagementPrincipals and concept of the Service Catalog
Basic structure of the Service Catalog and how it maps IT services to business processes and functions
Identify which service are repeatable standard services and which services or service elements are initiated via a service request
Benefits of automating the Service Request fulfillment process including self-help concept
Reflect the basis for service based costing and recovery
Explain how to define the service listed within an actionable Service Catalog
Identify the audience of the Service Catalog
Define and describe the service to be listed in the Service Catalog
Discuss the tools and technologies used to create, use, manage and maintain the Service Catalog
Introduce the relationships between Service Catalog Management and other ITIL® processes
Discuss the Service Catalog views
Introduce services definition methodology
Introduce a project plan approach to creating a Service Catalog
Course Pre-Requisite
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.
Delivery Modalities:
- Live Instructor-Led
- Live Online Instructor-Led
Delivery Methods:
- Individual Training
- Group Training
- Onsite-Private Training
- Hybrid Training
Course Days: 0 Days
Course Schedules:
Call us for schedules Tel: 1-800-618-6778