Define and Implement Problem Management Workshop course

Define and Implement Problem Management Workshop

Course Overview:

In this Define and Implement Problem Management Workshop course, participants will practice designing and implementing the ITIL® Problem Management process. Learn to identify problems, conduct a root cause analysis, and establish criteria for escalation and management of problems. Discover best practices in the use and communication of Problem Management tools and techniques. Gain skills and techniques that you can apply to your own organization to establish Problem Management best practices.

Course Objectives:

Develop your own ITIL®-based Problem Management process
Understand Critical Success Factors
Learn techniques for managing problems and determining their root cause
Work in a group or a team to handle complex problems
Better understand the role the Service Desk and Incident Management and their influence on in Problem Management
Course Pre-Requisite

Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 0 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $0000.00 US

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