Define and Implement Project Management for Effective Service Management Workshop course

Define and Implement Project Management for Effective Service Management Workshop

Course Overview:

Built on the ITIL® Framework and the PMBOK® (Project Management Body of Knowledge) standards, this program empowers you with the basic skills of both practices necessary to tackle the challenges facing your IT service management projects.
Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals. In today’s fast-paced business environment, this is no simple task. As deadlines get tighter and budgets get smaller, organizations turn to their managers to do more with less. Therefore, successful managers need to replenish their supply of best practices knowledge, practical skills, insightful strategies, and cutting edge concepts to remain a valuable asset to their company.

Course Objectives:

Recognize the key concepts and principles of IT Service Management
Understand the ITIL® Service Lifecycle Framework and its related processes and functions
Recognize the value of ITIL® to the business and the IT organization
Explain the Continual Cycle of Improvement
Define the terms project, project management, program and portfolio
Understand the role of the project manager and discover the combination of skills required to be successful in that role
Discuss some of the constraining forces present on a project
Understand the concept of phases, life cycles, and Process Groups
Become aware of life cycle models and their use
Understand the combined capabilities of ITIL® and Project Management
Comprehend the key elements to implementing a Service Management Practice
Course Pre-Requisite

Course Outline
Certification Exams
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 0 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $0000.00 US

Request a Group/Onsite Quote:

Current Promotion:

Monthly Special Offers