ITIL® Awareness course

ITIL® Awareness

Course Overview:

In this course, you will learn about how the IT Infrastructure Library (ITIL) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL. This course includes handouts and references useful after the class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Objectives:

Key principles and concepts of IT service management
Benefits of implementing ITIL in an organization
How service management processes map to the overall service lifecycle
Basic concepts and definitions related to the service lifecycle
Activities and roles involved with the service lifecycle
Relationships of each component of the service lifecycle and how each maps to other components
Factors that make service management more or less effective
Course Pre-Requisite
Familiarity with IT terminology and IT-related work experience is recommended.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 0 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $0000.00 US

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