ITIL® in Action: Mastering Change Management course

ITIL® in Action: Mastering Change Management

Course Overview:

In this course, you will be immersed in the concepts, techniques, and activities associated with conducting, establishing, and managing a high volume of change in a modern-day IT environment. This course focuses on defining different aspects of change management in an IT environment using a real-world case study about an organization experiencing changes that are common to IT organizations. This course blends aspects of ITIL® and Six Sigma to describe how to set a realistic scope for a change management process, how to define and use standard changes, how to conduct a change advisory board for normal changes, and how to effectively manage and minimize emergency changes. Through a collection of several real-world exercises, you’ll learn how to manage different aspects of change in an IT organization.
ITIL® is a registered trademark of Axelos Limited and is used under permission of Axelos Limited. All rights reserved.

Course Objectives:

How the best practice describes the scope of a change management process
What is meant by standard, normal, and emergency changes
How to define success for and effectively measure aspects of a change management process
How to use SIPOC and Extended SIPOC
How to define common installs, moves, adds, changes, and disposals as change activities
How to manage a normal change
How to convert a normal change to a standard change
How to manage an emergency change per ITIL best practices
How to create an action plan for your change management process
Course Pre-Requisite
ITIL Foundation certification (v3 or newer)
Two years of relevant work experience
To prepare for the class, we recommend that you review the ITIL 2011 publication Service Transition (2011 Edition, ISBN 978-0113313068)
Course Outline
Certification Exams
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 0 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $0000.00 US

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