ITIL® PoleStar Simulation course
ITIL® PoleStar Simulation
Accelerate understanding and acceptance of ITIL Service Management concepts by participating in a high-impact, interactive PoleStar simulation. In this one-day power session, you'll use gaming dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. You will directly relate to, and often have experience in, the realistic, exhilarating scenarios presented as you progress through five levels of the game.
The simulation structure is designed to reflect the entire Service Management Lifecycle as defined by ITIL, and it also allows participation in Service Transition phases and Continual Service Improvements.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Objectives:This simulation brings to life the Service Management and process issues faced by organizations, and then encourages the formation of a strategic partnership between IT and the business. You'll progress through different levels that reflect the ITIL Service Management Lifecycle, increasing in operational maturity each time.
Between rounds you will pass through defined Service Transition phases where you plan for strategic and operational Continuous Service Improvements. By the end of day, you will have a much better understanding of how ITIL works in an organization and the benefits its implementation can bring.
- Live Instructor-Led
- Live Online Instructor-Led
- Individual Training
- Group Training
- Onsite-Private Training
- Hybrid Training
Course Days: 0 Days
Call us for schedules Tel: 1-800-618-6778