ITIL® PRACTITIONER course

ITIL® PRACTITIONER

Course Overview:

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

Course Objectives:

Service management concepts
Guiding principles
Service improvement approach
Organizational change management
Metrics and measurements
Communication
Tips for passing the ITIL Practitioner exam
Practice with a sample ITIL Practitioner exam
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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