ITIL® SERVICE CAPABILITY - PLANNING, PROTECTION AND OPTIMIZATION course

ITIL® SERVICE CAPABILITY - PLANNING, PROTECTION AND OPTIMIZATION

Course Overview:

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This training is intended to enable you to apply the practices throughout the service management lifecycle. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The main process and function focus areas of this course include: Demand management
Capacity management
Availability management
IT service continuity management (ITSM)
Information security management (ISM)

Course Objectives:

Service management as a practice and how the processes within PPO support the service lifecycle
Role of PPO in service provision and how the in-scope processes interact with other service lifecycle processes
Activities and methods used in each of the PPO processes
Application of PPO processes and activities to achieve operational excellence
How to measure PPO performance
Importance of IT Security and how it supports PPO
Technology and implementation requirements in support of PPO
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with PPO
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 5 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

To see pricing information right now, please complete the form below


Request a Group/Onsite Quote:

Current Promotion:

Monthly Special Offers