ITIL® Service Capability - Service Offerings and Agreements coures

ITIL® Service Capability - Service Offerings and Agreements

Course Overview:

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The main process focus areas of this course include: Business relationship management
Service portfolio management
Financial management for IT services
Demand management
Service catalogue management
Service level management
Supplier management

Course Objectives:

Importance of service management as a practice concept
Service lifecycle principals, purpose, and objective
Importance of ITIL service offerings and agreements while providing service
How all processes in ITIL service offerings and agreement interact with other service lifecycle processes
The activities, methods, and functions used in each of the ITIL service offerings and agreement processes
Use the ITIL service offerings and agreement processes, activities, and functions to achieve operational excellence
Measure ITIL service offerings and agreements
Importance of IT security and its contributions to ITIL service offerings and agreements
Technology and implementation considerations surrounding ITIL service offerings and agreements
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks associated with ITIL service offerings and agreements
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 5 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

Price: $3800.00 US

Request a Group/Onsite Quote:

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