ITIL® SERVICE LIFECYCLE - CONTINUAL SERVICE IMPROVEMENT course

ITIL® SERVICE LIFECYCLE - CONTINUAL SERVICE IMPROVEMENT

Course Overview:

In this course, learners will learn the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

Course Objectives:

Service management as a practice and CSI principles, purpose, and objective
How all CSI processes interact with other service lifecycle processes
Sub-processes, activities, methods, and functions used in each of the CSI processes
Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
How to measure CSI performance
Technology and implementation requirements in support of CSI
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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