Course Overview:

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices. Certification Exa

Course Objectives:

Service management as a practice and service design principles, purpose, and objective
How all service design processes interact with other service lifecycle processes
The sub-processes, activities, methods, and functions used in each of the service design processes
Roles and responsibilities within service design and the activities and functions to achieve
operational excellence
How to measure service design performance
Technology and implementation requirements in support of service design
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with service design
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

To see pricing information right now, please complete the form below

Request a Group/Onsite Quote:

Current Promotion:

Monthly Special Offers