ITIL® SERVICE LIFECYCLE - SERVICE OPERATION course

ITIL® SERVICE LIFECYCLE - SERVICE OPERATION

Course Overview:

In this course, learner will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. Learner will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

Course Objectives:

Importance of service management as a practice concept and service operation principals, purpose, and objectives
How all processes in ITIL service operation interact with other service lifecycle processes
Sub-processes, activities, methods, and functions used in each of the ITIL service operation processes
Roles and responsibilities within ITIL service operation and the activities and functions to achieve operational excellence
How to measure ITIL service operation
Technology and implementation considerations surrounding ITIL service operation
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks associated with ITIL service operation
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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