Course Details

ITIL® SERVICE LIFECYCLE - SERVICE STRATEGY

Course Overview:

In this course, learner will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices. The main process focus areas of this course include: Strategy management for IT services, Service portfolio management, Financial management for IT services,Demand management, Business relationship management.

Course Objectives:

Key service management concepts
Service strategy principles related to the design of effective service and service management strategies
Service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
Importance of governance and related frameworks for creating and managing effective service strategies
Relevant organizational and departmental design methods and techniques
Service strategy technologies and service automation to support the service lifecycle
Implementation strategies that follow and support a service lifecycle approach
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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