Course Overview:

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The main process focus areas of this course include: Transition planning and support
Service asset and configuration management
Change management
Change evaluation
Release and deployment management
Service validation and testing
Knowledge management

Course Objectives:

Importance of service management as a practice concept and service transition principals, purpose, and objectives
How all processes in ITIL service transition interact with other service lifecycle processes
Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
How to measure ITIL service transition
Technology and implementation considerations surrounding ITIL service transition
Challenges, critical success factors, and risks associated with ITIL service transition
Course Pre-Requisite
Please speak and ask your National Account Manager about this course's Pre-Requisite before sign up.
Course Outline
Certification Exams
Next Steps
Speak with our National Account Managers for information.

Delivery Modalities:

  • Live Instructor-Led
  • Live Online Instructor-Led

Delivery Methods:

  • Individual Training
  • Group Training
  • Onsite-Private Training
  • Hybrid Training

Course Days: 3 Days

Course Schedules:

Call us for schedules Tel: 1-800-618-6778

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