Operations Manager – IT Sales & Training Delivery

Full Time
Austin Texas USA
Posted 1 year ago

When Behavior Matters

Right Attitude is seeking an experienced, highly motivated Operations Manager – IT Sales & Training who is looking for an exciting position. The Operation Manager – IT Sales & Training will assure excellence in work performed including training delivery, outsourcing instructors, schedule classes, support sales team with pricing for group or onsite training opportunities. This position reports to CEO. The individual needs to be based in Greater Austin, TX and work from Right Attitude office location.

As a Professional Training and IT Service Company, Right Attitude provides the following services to its clients. Our training services are provided by the top certified instructors with industry experiences. With their real-world experiences and teaching knowledge combined, our instructors do not just teach courses by the books. They also bring working knowledge and apply them if appropriate in group and onsite training projects.

Position: Operations Manager – IT Sales & Training

Job Duties and Responsibilities:

  • Support sales team with pricing for onsite/group training
  • Maintains and controls COG within assigned limits per deal
  • Schedule courses and events on RA website collaborating with RA Lead Developer
  • Constantly add and increase RA Contract Instructor database
  • Outsource contractors
  • Negotiate rates with contractors
  • Maintains contractors in Right Attitude CRM
  • Monitor and maintain quality class delivery (proactively) to increase student satisfaction rate
  • Perform monthly SWOT analysis to showcase popular courses and promotions
  • Increase monthly training delivery rate and maximize resources
  • Maintain and update popular courses and schedule them on Right Attitude website
  • Supports BDR – Training & Learning team with logistic and tools
  • Review and prepare SOW, RFQ and prepare them for BDR – TL team
  • Improve Customer Service rate and maintain high standards
  • Provides weekly reports on training plans, delivery, and COGS


  • BA/BS or equivalent in training delivery experience
  • 5+ Years in Sales and Training Delivery Operations
  • Proficient with Microsoft Word, Excel, Outlook is Required
  • Basic knowledge of sales cycle and process
  • “Can do” attitude
  • Must have a valid driver license and source to a motor vehicle


  • Worked in Training Delivery/Seminar industry
  • Performed training schedule to delivery processes
  • Prior experience in event scheduling
  • Prior experiencing in contractor outsourcing
  • Strong effective negotiation experience
  • Exceptional verbal communication and presentation skills
  • Great understanding on revenue, profit, COGS

Salary & Benefits:

  • Competitive base salary against experience
  • 401K Simple IRA
  • Paid time off


Job Features

Job CategorySales & Marketing

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