Service Integration and Management (SIAM®) Foundation course
Service Integration and Management (SIAM®) Foundation
Course Overview:
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. This certification course covers themes such as potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
Course Objectives:
Introduction to SIAMSIAM Roadmap
SIAM Structures
SIAM Roles and Responsibilities
Course Pre-Requisite
There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
Course Outline
Introduction to Service Integration and Management
What is SIAM?
The history of SIAM
The purpose of SIAM
The scope of SIAM
SIAM and the Business Strategy
Value to the organization- The SIAM business case
SIAM roadmap
Discovery and Strategy
Plan and Build
Implement
Run and Improve
SIAM Structures
Internally Sourced Service Integrator
Externally Sourced Service Integrator
Hybrid Service Integrator
Lead supplier as Service Integrator
SIAM and Other Practices
IT Service Management
Lean
COBIT®
DevOps®
Agile
SIAM Roles and Responsibilities
Roles and the SIAM roadmap
How is a role different in a SIAM Ecosystem?
Customer Organization
Service Integrator
Service Provider
Governance Roles
Operational Roles
The Service desk in a SIAM ecosystem
SIAM Practices
People Practices: Managing Cross-functional Teams
Process Practices: Integrating Processes across service providers
Measurement Practices: Eneable and Reporto n End to End Services
Technology Practices: Creating and Tooling Strategy
SIAM Cultural Considerations
Cultural Change
Collaboration and Cooperation
Cross-service Provider Organization
Challenges and Risks
Building the Business Case
Level of Control and Ownership
Legacy Contracts
Commercial Challenges
Security
Cultural Fit
Behaviors
Measuring success
Trust/Eliminating Micro- Management
What is SIAM?
The history of SIAM
The purpose of SIAM
The scope of SIAM
SIAM and the Business Strategy
Value to the organization- The SIAM business case
SIAM roadmap
Discovery and Strategy
Plan and Build
Implement
Run and Improve
SIAM Structures
Internally Sourced Service Integrator
Externally Sourced Service Integrator
Hybrid Service Integrator
Lead supplier as Service Integrator
SIAM and Other Practices
IT Service Management
Lean
COBIT®
DevOps®
Agile
SIAM Roles and Responsibilities
Roles and the SIAM roadmap
How is a role different in a SIAM Ecosystem?
Customer Organization
Service Integrator
Service Provider
Governance Roles
Operational Roles
The Service desk in a SIAM ecosystem
SIAM Practices
People Practices: Managing Cross-functional Teams
Process Practices: Integrating Processes across service providers
Measurement Practices: Eneable and Reporto n End to End Services
Technology Practices: Creating and Tooling Strategy
SIAM Cultural Considerations
Cultural Change
Collaboration and Cooperation
Cross-service Provider Organization
Challenges and Risks
Building the Business Case
Level of Control and Ownership
Legacy Contracts
Commercial Challenges
Security
Cultural Fit
Behaviors
Measuring success
Trust/Eliminating Micro- Management
Certification Exams
N/A
Next Steps
Speak with our National Account Managers for information.
Delivery Modalities:
- Live Instructor-Led
- Live Online Instructor-Led
Delivery Methods:
- Individual Training
- Group Training
- Onsite-Private Training
- Hybrid Training
Course Days: 3 Days
Course Schedules:
Call us for schedules Tel: 1-800-618-6778