Terms and Conditions

CLASS ENROLLMENT Enrollment is confirmed on a first pay first registered basis. A seat may be temporarily reserved for two business days by faxing a signed copy of this enrollment agreement; however full payment or approved purchase order is required to confirm a seat. Client may be moved to waitlisted status if the class is booked before payment is received and enrollment is confirmed. Payment may be made with credit card, check or a company purchase order upon credit approval. If you confirm your enrollment with 3 or less days before class start date, you may not receive a book on the first day. Please confirm with your Account Manager.

ONSITE/TAILORED TRAINING The course tuition fee for On-Site Courses is due and payable within thirty (30) days after the later of the invoice date. In the event that the customer needs to cancel or reschedule any On- by the customer less than 14 days before the scheduled start of the course is subject to a cancellation fee in the amount of 50% of the course tuition fee, however, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the course tuition fee will apply. If we create a custom course for a specific engagement Site Course, the customer should contact their Account Coordinator. We do not impose any penalty if the customer notifies their Account Coordinator of the need to cancel or reschedule an On-Site Course 14 days prior to the scheduled start date of the course. This notification/cancellation must occur on the closest business day in advance of the cancellation date. Any On-Site Course cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, we will charge for all incurred customization fees unless the course is rescheduled and executed within ninety (90) days.

RESCHEDULING/CANCELLATION Once the client sends this signed training agreement, the client reserves enrollment in a training class. Not paying for, not showing up for, or not completing a class does not constitute cancellation and the client remains liable for the entire amount in this training agreement. If the client cannot attend any training class for any reason, the client must inform Right Attitude immediately by emailing support@rightattitudeinc.com . We will take the following steps: - Try to reschedule the client into another date for the same course. A $100 reschedule fee is due and payable immediately if reschedule is requested with less than 14 calendar days from class start date. All reschedule requests must be emailed to support@rightattitudeinc.com. - In case another date is not available or the original course is not offered any more, Right Attitude may choose to offer a different, comparable training class other than what client originally signed up for and apply the applicable amount towards the tuition of the other training class. - If client cannot attend, Right Attitude will make any balance amount available to client through Right Attitude Training Voucher. These vouchers must be redeemed within a period of 90 days from issue date of the vouchers. Any nonrefundable costs that Right Attitude has incurred on client or on client’s behalf and any amount applicable towards classes already completed will be deducted before issuing training credit for another course or issuing training vouchers.

ABSENT/NO-SHOW If client is unable to attend the training class, client can attend the training class under the training class retake policy mentioned below.

CERTIFICATION OF COMPLETION The client must be present at a minimum of 80% of the class time to receive a certification of completion. Please maintain punctuality as classes start on time and return from breaks in a timely fashion.

ARRIVAL/CLASS TIMINGPlease arrive at least 15 minutes prior to the start time of your class. Call us at 800-618-6778 if you are running late. If you are more than 15 minutes late your seat may be given to a waitlisted student. Students arriving more than 30 minutes late may not be admitted to class.

COPYRIGHT/INTELLECTUAL PROPERTYThe customer can use any course materials provided or made available in connection to our courses or our partners/vendors courses solely during and for the purposes of the course, and does not have any ownership interest or license to these materials for any other purpose, use, or time. All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses or our partners/vendors courses remain the sole property of the owner. No part of any course materials may be used for any other purpose, reproduced, stored in a retrieval system, disseminated, or transmitted, or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission from the owner.

INDEMNIFICATIONThe customer agrees to defend, hold harmless, and indemnify Right Attitude, its affiliates, and its partners/vendors against any allegations, investigations, claims, actions, demands, damages, expenses, fees (including attorney’s fees and court costs) caused by, arising out of, or related to customer’s or a third party’s unauthorized use, reproduction, dissemination, publication, transmission, or storage of any materials provided or made available to customer in connection with our courses or our partners/vendors courses, including but not limited to any alleged infringements of patents, trademarks, registered designs, design rights or copyright.

NON-SOLICITATION During the term of engagement and for 12 months thereafter, client or any entity related to client will not directly or indirectly (i) encourage or solicit any Right Attitude representative, employee or consultant (ii) assist any other person or entity in such encouragement or solicitation; or (iii) hire, contract, or assist in hiring or retaining any such representative, employee or consultant. Any breach of this section of the agreement can cause irreparable and incalculable damage to Right Attitude and implies clients acceptance to immediately pay damages to Right Attitude, in the amount determined by Right Attitude. Client is encouraged to solicit work from Right Attitude by communicating such requests directly to Right Attitude management, Client’s Account Manager or Right Attitude customer service.

LATE PAYMENT/FEES All payments due must be made before or on the first day of training class. A 5% late payment fee will be added for payments not made by the due date. A $50.00 fee would be accessed for all returned or cancelled checks. A late payment fee will apply to the due amount if a check is returned after payment due date. In case of default payments, the client agrees to pay any legal interest on the balance due, together with any cancellation costs and reasonable attorney fees incurred to effect collection of all outstanding balance. If any due amounts are placed in collections, client will be responsible for any additional collection and or attorney fees. Any delinquent account will accrue the maximum monthly interest allowable by law.

GENERALThese terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Right Attitude and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Right Attitude. Right Attitude’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions.